Brixton Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Removals provides domestic and commercial moving services in the UK. By booking, confirming, or allowing a move to proceed, the customer agrees to these terms. They are designed to create a clear understanding of the removals service, including the booking process, payment arrangements, cancellations, liability, waste regulations, and the law that applies to the agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean Brixton Removals, and references to “you” or “the customer” mean the person or organisation making the booking. These terms apply to all standard and specialist moving services unless we agree otherwise in writing. Any variation must be confirmed in advance and should be treated as an express amendment to the service contract.

These terms are intended to support a fair and efficient moving experience. They do not limit any statutory rights that cannot lawfully be excluded. Where consumer protection law applies, nothing in these terms shall reduce your rights in relation to services performed with reasonable care and skill, accurate information, or remedies available under UK law.

1. Booking Process

A booking is only confirmed once we have agreed the required service details and issued a confirmation in writing or electronically. The booking process for Brixton Removals may include an initial enquiry, a discussion of the scope of the move, a survey or assessment, confirmation of dates, and acceptance of the quotation. We may request information about access, volume, special items, parking arrangements, waiting restrictions, or any other matter likely to affect the service.

You are responsible for providing accurate, complete, and timely information. If the details you provide are incomplete or incorrect, the quoted price, staffing, vehicle size, or time allocation may need to be adjusted. We reserve the right to revise the quotation if the information supplied before booking proves materially different from the actual move. In some cases, additional charges may apply where the service changes after the booking is confirmed.

A booking is made subject to availability. Any preferred date or time slot is not guaranteed until confirmed by us. If a survey is required, the final scope of work may depend on the outcome of that assessment. The customer must ensure that access arrangements, permits, and any building rules are made known to us in advance. Failure to do so may delay the service or lead to additional costs.

2. Service Scope and Customer Obligations

Our removal services may include loading, transport, unloading, furniture handling, and other agreed tasks. Unless specifically stated, we do not provide packing materials, disassembly, reassembly, storage, disposal, cleaning, or specialist handling. If such services are required, they must be agreed beforehand and may be charged separately. Any quotation is based on the scope of work described at the time of booking.

You must ensure that goods are ready for collection at the agreed time and that any items requiring special care are identified in advance. The customer should remove personal valuables, cash, documents, jewellery, and items of exceptional importance before the move begins. We are not responsible for checking every item packed by the customer unless we have expressly agreed a packing service. Where packing is included, our responsibility remains subject to the limitations in these terms.

Where your move involves appliances, furniture, fragile items, or high-value possessions, you should tell us before the service starts. We may refuse to move items that are unsafe, unstable, unclean, hazardous, or likely to damage other goods. We may also refuse to carry items that exceed legal, safety, or vehicle limitations. The customer must co-operate with reasonable instructions from our team during the removal process.

3. Payments and Charges

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment must be made by the stated due date and, for some services, in advance of the move. We may require a deposit to secure the booking. Deposits may be non-refundable where work has been reserved, planning has been undertaken, or costs have already been incurred, unless otherwise required by law.

All prices are based on the information available at the time of quotation. If the service takes longer than expected, requires extra labour, additional journeys, waiting time, carry distance, parking charges, or special handling, we may charge further fees. If the customer requests a change to the agreed plan on the moving day, any resulting cost increase will be added to the final invoice. Unless stated otherwise, prices are exclusive of any third-party charges.

Late payment may result in suspension of the service, withholding of delivery, or recovery action. We may charge reasonable interest and administrative fees on overdue sums where permitted by law. Title to any goods or materials supplied by us does not pass until payment has been received in full. If payment is made by card, bank transfer, or another electronic method, you are responsible for ensuring cleared funds are available.

4. Cancellations, Amendments, and Delays

You may request a cancellation or change to your booking, but this must be made in writing or through the method we specify in the confirmation. Because staffing and vehicle resources are allocated in advance, cancellation charges may apply depending on how much notice is given. If a booking is cancelled close to the agreed date, we may retain the deposit and charge for reasonable costs already incurred.

Where you wish to amend the booking, including changing the date, time, property access details, or scope of work, we will consider the request subject to availability. However, a change does not create an automatic right to the original price or original time slot. If an amendment affects the planned work materially, we may issue a revised quotation or updated terms for your approval.

We are not liable for delays caused by events outside our reasonable control, including severe traffic disruption, weather conditions, road closures, accidents, industrial action, utility failures, or instructions from authorities or building managers. If such events occur, we will use reasonable efforts to continue the service or rearrange it, but we do not guarantee completion within a specific time unless expressly agreed in writing.

5. Liability and Insurance

We will carry out the removal service with reasonable care and skill. If we cause damage to property or items through negligence, we will assess the matter fairly and in accordance with applicable law. Our liability is limited to direct loss or damage that is reasonably foreseeable and caused by our breach. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Any claim for damage, loss, or short delivery must be reported as soon as reasonably possible and, where practicable, before the team leaves the delivery address. The customer should allow us a reasonable opportunity to inspect the matter and investigate the circumstances. Failure to report concerns promptly may affect our ability to verify the claim and may limit the remedies available.

We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage arising from inadequate packing by the customer. Items that are fragile, dismantled by the customer, or not properly protected are carried at the customer’s risk unless we have agreed to pack or prepare them. We are also not liable for losses caused by inaccurate descriptions, unsecured items, or access conditions that were not disclosed in advance.

6. Waste Regulations and Disposal

Where any service includes the removal, transport, or disposal of unwanted items, it is carried out in accordance with UK waste management law. The customer must not ask us to handle hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, or other regulated materials unless we have expressly agreed and are lawfully able to do so. We may refuse any item that would place us in breach of environmental or safety rules.

Items identified for disposal remain the responsibility of the customer until formally accepted by us for authorised transfer, recycling, or disposal. If waste is collected as part of a service, we may use licensed facilities or approved third parties where required. The customer warrants that any items handed over for disposal are lawfully owned, are not subject to restrictions preventing disposal, and do not contain prohibited substances.

We will not knowingly engage in fly-tipping, unlawful dumping, or any activity that would breach environmental obligations. If we suspect that an item is unsafe, contaminated, or misdescribed, we may decline to move it or may place it aside pending instruction. Any disposal-related charge may include labour, transport, facility fees, and administrative costs associated with lawful handling.

7. Health, Safety, and Access

The customer must ensure that premises are reasonably safe for our team to work in and that floors, stairways, entrances, and loading areas are clear as far as practicable. If access is restricted, the customer must notify us in advance. We may suspend work if conditions are unsafe, if there is a risk of injury, or if the service would require conduct contrary to health and safety obligations.

Our team may refuse to lift or move any item that appears dangerously heavy, unstable, contaminated, or likely to cause injury without appropriate equipment or support. If specialist lifting gear, additional labour, or temporary access arrangements are needed, these must be agreed beforehand. You must ensure that children, pets, and unauthorised persons are kept away from the work area where reasonably possible.

Any parking permits, building permissions, lift reservations, or access keys required for the move should be arranged by the customer unless we have expressly agreed to handle them. Delays caused by unavailable access, locked premises, or missing permissions may result in waiting charges or rescheduling. Our team will act reasonably, but the customer remains responsible for preparing the site for the agreed service.

8. Force Majeure

We are not liable for failure to perform, or delay in performing, any obligation under these terms where the failure is caused by an event beyond our reasonable control. This may include, without limitation, fire, flood, storm, epidemic, acts of terrorism, civil unrest, transport disruption, equipment failure, or government action. In such circumstances, we may pause, cancel, or reschedule the service.

If a force majeure event prevents us from completing the work as planned, we will try to contact you and agree a practical solution. Any sums already paid may be applied to a rearranged booking, subject to the actual work completed and any non-recoverable costs. Nothing in this clause affects your statutory rights where a service has been paid for but not provided without lawful excuse.

9. Complaints and Disputes

If you are dissatisfied with any part of the Brixton Removals service, you should notify us as soon as possible so that we may investigate and, where appropriate, put matters right. We ask that disputes be raised promptly and with sufficient detail to allow us to review the relevant facts, documents, photographs, or other evidence. Early communication often helps resolve issues more effectively.

We will consider complaints in good faith and aim to respond within a reasonable period. Any agreed remedy may include repair, re-delivery, partial refund, or another fair adjustment, depending on the circumstances and the applicable law. A complaint does not automatically entitle the customer to withhold payment for undisputed sums.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may apply where relevant, but the contract will still be interpreted according to the governing law stated here unless the law requires otherwise.

By confirming a booking with Brixton Removals, you acknowledge that you have read, understood, and accepted these terms. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms form the entire agreement between the parties in relation to the services described, except where a separate written agreement states otherwise.