Brixton Removals Terms and Conditions

These terms and conditions set out the basis on which Brixton Removals provides domestic and commercial moving services, including packing, loading, transport, unloading, and related handling services. By confirming a booking, you agree that these terms form part of the contract between you and us. They are intended to give clarity on the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies to our removals service.

For the purposes of these terms, “we”, “us”, and “our” refer to Brixton Removals, and “you” or “the customer” refers to the individual, business, or authorised representative placing the booking. These removal company terms apply to all standard services unless we have agreed different conditions in writing. If any part of these terms conflicts with a written quotation or a separate signed agreement, the written agreement will take priority to the extent of that conflict.

These conditions are written for a UK audience and should be read alongside any quotation, inventory, job sheet, or booking confirmation we issue. The content below does not affect your statutory rights. Nothing in these UK removals terms seeks to limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for fraud. Where the law imposes mandatory rights or duties, those rights and duties will remain in force.

A booking is usually made following an enquiry, quotation, and acceptance of our price and service scope. A quotation may be based on information you provide in writing, by telephone, or through a survey. It is your responsibility to ensure the details you supply are complete and accurate, including access restrictions, parking limitations, item volumes, special handling requirements, and any dismantling or reassembly needs. Our removals terms and conditions rely on the information provided at the time of booking.

Once you accept a quotation and we confirm availability, a provisional slot may be reserved for your move. However, a booking is only secured when we have received the required deposit, written confirmation, or both, depending on the service type. We may ask for proof of identity, proof of address, or evidence of authority where appropriate. If the mover is acting on behalf of a landlord, tenant, solicitor, company, or estate, you confirm that you are authorised to instruct us.

We reserve the right to amend the quoted price if the actual service differs from the agreed scope. This may happen if there are additional items, longer carrying distances, waiting time, stair access not previously disclosed, parking delays, or the need for extra staff or vehicles. Any material change will be discussed with you as soon as reasonably practicable, and we may suspend work until agreement is reached. The final invoice will reflect the services actually delivered under the Brixton Removals contract.

All fees are payable in pounds sterling unless otherwise stated. Unless we agree otherwise in writing, payment is due immediately upon completion of the service on the day of the move. For larger projects, storage-related work, or business accounts, we may require staged payments, a deposit, or advance payment. Accepted methods of payment may include bank transfer, debit card, or other methods we specify from time to time. Cash payments may be restricted or refused where operational policy or legal requirements apply.

If a deposit is required, it is usually non-refundable except where we cancel the booking or where a refund is required by law. Deposits secure vehicle allocation, staff scheduling, and route planning. If you fail to make payment on the due date, we may charge reasonable interest on overdue sums and recover any costs incurred in collecting unpaid amounts, to the extent permitted by law. You are responsible for all bank charges, chargeback fees, and failed payment charges arising from your payment instructions.

Our invoices may include charges for waiting time, re-delivery, unsuccessful access, parking fines caused by inaccurate instructions, disposal fees, packing materials, or specialist handling if these were not included in the original quotation. We may retain title to any goods or materials supplied by us until all sums owed to us have been paid in full where this is permitted by law. A removals contract is not complete until payment obligations have been settled.

You may cancel or reschedule a booking by giving us notice in writing or by the method stated in your confirmation. Cancellation charges depend on how much notice you provide and whether we have already incurred costs such as vehicle allocation, staff scheduling, parking permits, or materials purchases. If you cancel with reasonable notice, we may refund part of any advance payment after deducting administrative or incurred costs. Where significant preparation has already been made, a partial or full charge may apply.

If you cancel close to the moving date, fail to provide access, are not present to authorise the work, or are otherwise unable to proceed, we may treat the booking as a late cancellation or wasted attendance. In such cases, you may be charged the full or partial fee that would have applied had the service been completed, especially where vehicles and staff were dispatched. Any refund decision will take account of costs already incurred and any work already performed. These service conditions are designed to reflect genuine business losses rather than penalties.

We may cancel or postpone the service if we are unable to perform it safely or lawfully, if the address details are materially incorrect, if access is blocked, if weather or road conditions create unavoidable risk, or if events outside our reasonable control prevent attendance. If we cancel without fault on your part, we will offer a refund of any unused advance payment for the cancelled element. We will not be liable for indirect losses caused by such cancellation where this is allowed under the UK contract rules.

Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will take reasonable steps to protect goods in transit and during handling, but you acknowledge that moving services involve inherent risks, including minor scuffs, scratches, or breakage of fragile items, particularly where items are inadequately packed or where pre-existing defects exist. Please ensure that all valuable, delicate, or sentimental items are properly declared and protected.

Unless we have expressly agreed to pack or handle an item, you are responsible for ensuring that it is suitably prepared for transport. We are not liable for damage caused by poor packing, unsuitable containers, hidden weaknesses, ordinary wear and tear, or items left unsecured. We are also not liable for loss or damage arising from your own instructions, from unsafe access conditions not previously disclosed, or from the actions of third parties such as landlords, building managers, or contractors. Our removal service terms are drafted to reflect these practical limits.

To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or costs arising from missed appointments elsewhere. Any liability we do accept may be capped at the lesser of the total fee paid for the relevant service or the amount recoverable under any agreed insurance or scheme, unless a higher amount is required by law. Nothing in these removals T&Cs excludes liability that cannot legally be excluded.

Customers must ensure that all items to be moved are lawful to transport and that no dangerous, prohibited, or unstable goods are included unless we have expressly agreed otherwise in writing and the transport is lawful. You must not include explosives, illegal substances, unauthorised weapons, live animals, perishable items requiring refrigeration, or materials that pose a health or safety risk. If such items are discovered, we may refuse to move them, report the matter where required, and charge for any time or costs already incurred.

Where waste removal, clearance, or disposal forms part of the service, you must tell us in advance what items are to be treated as waste and what items are to be retained. We operate in accordance with applicable UK waste management rules and environmental laws, including the duty to handle, transport, and dispose of waste responsibly. We may require evidence that the materials are not subject to special controls, and we may refuse to remove hazardous or regulated waste unless the service is lawfully arranged for that purpose.

When we collect waste, ownership of discarded items passes to us only to the extent necessary to enable lawful transfer, handling, and disposal. You confirm that you are entitled to dispose of the items and that they are not stolen, subject to third-party rights, or contaminated in a way that would breach regulations. We may use licensed waste carriers, transfer stations, or disposal facilities, and we may pass on legitimate disposal charges. These Brixton Removals terms are intended to support lawful, traceable waste handling.

Unless agreed otherwise, you are responsible for arranging parking permissions, suspensions, access passes, lift bookings, concierge approval, and any building-specific rules that affect the move. If such arrangements are not in place and our work is delayed, we may charge waiting time or additional call-out fees. You also confirm that the property is accessible at the agreed time and that someone with authority to make decisions is present. If access is denied or delayed, we may leave the premises and charge as appropriate.

We may use subcontractors or associated crews to deliver all or part of the service. In doing so, we will remain responsible for the performance of the service as required by law, but subcontractors may rely on these terms to the same extent as us where necessary to protect our legitimate interests. Our staff are entitled to refuse to move any item that they reasonably consider unsafe, too heavy for safe handling, or likely to cause damage without proper equipment or assistance.

Any complaint about the service should be raised as soon as possible and, where practicable, supported by photographs or a written description of the issue. This allows us to assess the matter fairly and efficiently. You must give us a reasonable opportunity to inspect the goods or the issue before arranging repair, replacement, or disposal. Nothing in this paragraph prevents you from exercising any non-excludable rights you may have under consumer law.

We may suspend or terminate the service immediately if you fail to make payment, provide unsafe instructions, misrepresent the volume or nature of goods, behave abusively towards staff, or otherwise breach these terms in a serious way. If termination occurs because of your breach, we may charge for work already completed, costs already incurred, and any reasonable additional losses directly caused by the breach. We will act reasonably and proportionately in deciding whether suspension or termination is required.

Force majeure events include, without limitation, severe weather, traffic incidents, strikes, fire, flood, power failure, civil emergency, road closures, and other events beyond our reasonable control. If such an event affects performance, we will not be liable for delay or failure to perform for the duration of the event, provided we take reasonable steps to mitigate its impact. We may reschedule the work or, where performance becomes impracticable, cancel the booking with appropriate notice.

Each clause of these Brixton Removals terms and conditions is intended to operate independently. If any provision is found unenforceable, unlawful, or invalid by a court or competent authority, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing a right under these terms shall operate as a waiver of that right unless we confirm the waiver in writing.

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any non-contractual disputes or claims, and over any contractual dispute that cannot be resolved by agreement. If you are a consumer, you may also have rights to bring proceedings in the courts of your own part of the UK where such rights cannot lawfully be excluded.

By instructing Brixton Removals, you confirm that you have read, understood, and agreed to these terms and conditions, including the provisions relating to payment, cancellation, liability, waste regulations, and governing law. These removals service terms provide the framework for a fair, transparent, and lawful service relationship. We recommend that you retain a copy of your booking confirmation and any written agreement for your records.